Priscom's repair workshop is on Luthuli Avenue in Nairobi CBD, in the White Ash Complex, Shop B13, at the Luthuli Avenue / Munyu Road junction. Luthuli Avenue is Priscom's primary repair and technical-service location; products and parts may also be available there subject to current stock. It handles laptop and computer hardware repair: screen and battery replacement, motherboard and chip-level repair, SSD and RAM upgrades, hinge and casing repair, liquid-damage recovery and data recovery, for HP, Dell, Lenovo, Asus, Acer, Toshiba and (via a third-party specialist partner) Apple machines. A diagnostic fee applies and varies by device; most stocked-part repairs can be completed in approximately 30 minutes to an hour when the required part is in stock, while complex diagnostics, motherboard work, liquid-damage recovery, data recovery and jobs requiring ordered parts may take longer, with turnaround confirmed after assessment. Every repair carries a written 30-day workmanship guarantee covering the repair undertaken. For buying a new laptop or device, use our Moi Avenue store. Open Monday-Saturday, 8:00 AM-6:30 PM (public holidays 9:00 AM-6:00 PM, closed Sundays).
Where the workshop is
Priscom Computers: Luthuli Avenue workshop
White Ash Complex, Shop B13, Luthuli Avenue / Munyu Road junction, Nairobi CBD
Opening hours
- Monday-Saturday: 8:00 AM-6:30 PM
- Sunday: closed
- Public holidays: 9:00 AM-6:00 PM (reduced hours, not closed)
Repairs done here
| Repair | Common symptoms | Details |
|---|---|---|
| Screen replacement | Cracked, black, flickering or lined display | Stocked panels for common HP/Dell/Lenovo models |
| Battery replacement | Won't hold charge, swollen, "not charging" | Offered |
| SSD & RAM upgrade | Slow boot, freezes, low storage | Data migration and OS reinstall included |
| Motherboard & chip-level repair | No power, no display, dead ports | Quoted after diagnosis |
| Hinge & casing repair | Loose or cracked hinge, lid won't hold | Offered |
| Liquid-damage recovery | After a spill, bring it in switched off | Time-critical |
| Data recovery | Drive not detected, corrupted, formatted | Data-recovery assessment and recovery services, depending on the type and condition of the storage device |
| MacBook repair | Screen, battery, keyboard, logic board | Referred to a third-party specialist partner; Priscom confirms the assessment, quotation and expected turnaround before authorised chargeable work proceeds |
Full detail and pricing for each: Laptop & computer repair.
Products and parts at this branch
Luthuli Avenue is Priscom's primary repair and technical-service location. Products and parts, including used monitors, may also be available there subject to current stock; check the desktop and monitor bundles catalogue or contact the branch before making a special trip for a specific item.
Turnaround and guarantee
Many straightforward repairs and upgrades can be completed in approximately 30 minutes to an hour when the required part is in stock. Complex diagnostics, motherboard work, liquid-damage recovery, data recovery, specialist repairs and jobs requiring ordered parts may take longer. The expected turnaround is confirmed after assessment.
Every repair carries a written 30-day workmanship guarantee on the part replaced and the workmanship, covering the repair undertaken, not unrelated later faults. See the Warranty Policy.
What to bring
- The laptop or device, and its charger.
- For a screen or part replacement: the exact model number (sticker underneath) if you can't bring the machine.
- For data recovery: an external drive to copy recovered files onto, or buy one here.
- Where login access is required to diagnose or test a device, the technician will request the necessary access from the customer.
Contact this branch
- Phone / WhatsApp: 0790 118 440
- Email: info@priscom.co.ke
- Outside Nairobi? Send-in repairs are accepted; risk transfers to Priscom once your item physically reaches the shop. Contact us to arrange it.
Buying rather than repairing? The Moi Avenue store handles sales and corporate supply.
FAQ
Where is Priscom's repair workshop on Luthuli Avenue?
Priscom's repair workshop is in the White Ash Complex, Shop B13, at the Luthuli Avenue / Munyu Road junction in Nairobi CBD.
What are the Luthuli Avenue workshop's opening hours?
Monday-Saturday, 8:00 AM-6:30 PM. Public holidays 9:00 AM-6:00 PM. Closed Sundays.
How long does a laptop repair take at the Luthuli Avenue workshop?
Many straightforward repairs can be completed in approximately 30 minutes to an hour when the required part is in stock. Complex diagnostics, motherboard work, liquid-damage recovery and data recovery may take longer; the expected turnaround is confirmed after assessment.
Can I buy a used monitor at the Luthuli Avenue shop?
Luthuli Avenue is Priscom's primary repair and technical-service location; products and parts, including used monitors, may also be available there subject to current stock. Check the desktop and monitor bundles catalogue or contact the branch first.
Does the Luthuli Avenue branch sell new laptops?
The Luthuli Avenue branch is a repair workshop and parts counter. For new and Ex-UK laptops and other new equipment, visit Priscom's Moi Avenue store, a few minutes away.
Is the repair guaranteed?
Yes. Every repair carries a written 30-day workmanship guarantee on the part replaced and the workmanship. It does not cover a new, unrelated fault or fresh damage.
Related
- Moi Avenue store: sales & corporate supply
- Laptop & computer repair: services and prices
- Laptop screen replacement
- SSD & RAM upgrade
- Priscom Warranty Policy
Call to action
No chargeable repair work proceeds until you've been informed of the diagnosis/quotation and authorised the work. Bring your laptop to the Luthuli Avenue workshop, or contact us to send one in from outside Nairobi.