Priscom repairs HP laptops, including EliteBook, ProBook, Pavilion, Spectre and Envy models, at its Moi Avenue branch in Nairobi CBD. HP is one of the most common Ex-UK business-laptop brands Priscom also sells, so the workshop sees a steady volume of HP hardware and stocks common HP parts. Every repair carries a 30-day workmanship guarantee.
Common HP laptop faults
- Hinge wear: HP EliteBook and ProBook hinges are a common wear point on units past 4-5 years old.
- Battery swelling: noticeable on older EliteBook models with the battery original to the unit.
- Keyboard: spill damage or worn keys, especially on Pavilion/Envy consumer lines.
- Screen: cracked or flickering panels, same fix path as any laptop screen.
- Charging port: wear from repeated plug/unplug on daily-use units.
Repairs we do on HP laptops
Common HP laptop problems we can assess include screen replacement, battery replacement, keyboard replacement, hinge and casing repair, charging-port repair, motherboard-level diagnosis, and SSD/RAM upgrades. Full detail and pricing: Laptop & computer repair.
Pricing
HP repair pricing follows the same bands as any laptop: screen replacement KSh 4,500–6,500 (standard HD) up to KSh 10,000–25,000 (touchscreen models); other repairs are quoted after diagnosis (a diagnostic fee applies (it's not free). See the full repair price guide.
Where to bring your HP laptop
Priscom Computers: Moi Avenue branch Rahimtulla Trust Building, 1st Floor, Shop No 6 (opposite Bihi Towers), Moi Avenue, Nairobi CBD 0748 925 325 / 0768 570 039 · Monday–Saturday, 8:00 AM–6:30 PM (public holidays 9:00 AM–6:00 PM, closed Sundays)
Repairs are also handled at our Luthuli Avenue location: White Ash Complex, Shop B13 (0790 118 440).
FAQ
Does Priscom repair HP laptops?
Yes. HP EliteBook, ProBook, Pavilion, Spectre and Envy models are repaired at our Moi Avenue branch, with a 30-day workmanship guarantee.
Is Priscom an authorised HP service center?
No. Priscom is not currently an authorised dealer or service partner for HP or any other manufacturer. Repairs are done by Priscom's own workshop, independently of HP.
How much does HP laptop screen replacement cost?
KSh 4,500–6,500 for a standard HD panel, up to KSh 10,000–25,000 for a touchscreen model.
Does an HP EliteBook battery replacement come with a warranty?
Yes. A 30-day workmanship guarantee on the fitting, and the replacement battery is covered per the warranty applicable to that part.
Related services
Call to action
Bring your HP laptop to the Moi Avenue branch, or contact us first.